Summary: The Case Manager is responsible for the daily management of the milieu ensuring that milieu activities and structure support the mission of the Cascade Crest program.
· The Case Manager will participate as part of a functional team, which includes management, therapists, case managers, academic staff and residential counselors all working to help students stabilize emotionally, remain sober and achieve their goals.
· The Case Manager reports to the Program Director.
· The Case Manager will monitor the daily activities of students housed in their facility to ensure students’ safety. If a student is acting in an unsafe manner in the Case Manager’s opinion, the Case Manager will notify administrative staff and collaborate to develop a plan to maintain the safety of all students.
· The Case Manager will oversee each student’s progress through the Master Achievement Plan and the incentive system.
· The Case Manager will document the progress of each student at the end of the week and complete other documentation as assigned by the Program Director.
· The Case Manager is responsible for regular (bimonthly) parent calls. To update and inform student’s progress in Independent Living and help families to understand Program expectations and structure. Communication with parents through emails is also a responsibility of Case Managers.
· The Case Manager will participate in group therapy as needed during the week and help with documentation of group therapy.
· The Case Manager will design, coordinate and facilitate regular recreation activities for the students at his/her location.
· The Case Manager will work to create a sense of community at his/her location and help to create healthy culture.
· The Case Manager will help teach students independent living skills.
· The Case Manager will participate in treatment review meeting on a weekly basis to discuss students’ progress.
· The Case Manager will participate in other Cascade Crest community activities such as Staff Meeting, Committees, Business Meeting, or other meetings as assigned.
· The Case Manager is responsible for collaborating with his/her supervisor to develop appropriate daily programming to meet the needs of the students and the mission of Cascade Crest. The Case Manager may be asked to learn new techniques and strategies to implement effective, evidenced-based practices.
· The Case Manager is responsible for implementing the rules of the program by example, by orienting students and by assertively communicating with students when an infraction occurs. The Case Manager is responsible for disciplining students who violate the rules using the structure of the incentive program and other strategies or collaborating with management to develop a strategy specific to a student’s needs.
· The Case Manager is responsible for implementing a random drug screening schedule to students. This may involve establishing the schedule, administering the drug screens (urinalysis or breath scan), recording the drug screen and forwarding this information to the Bookkeeper on a monthly basis, and following up with any positive or suspicious results by contacting administration.
· The Case Manager is responsible for coordinating students’ use of medication. This can involve administering medication and following appropriate documentation procedures, procuring prescription medications for students, regularly counting any bottled medications to detect misuse, and reporting the need for refills or medication problems to the Clinical Director.
· The Case Manager is responsible for keeping other staff informed about what transpires in the milieu during their shift. This should include making a notation in the Comm Log at the end of shift and calling the counselor, Clinical Director, Program Director or Executive Director as needed to pass on information.
· The Case Manager may be asked to fulfill weekend on-call responsibilities. During this time, the case manager will support the weekend staff and respond to any call for assistance. As part of the case manager’s on-call responsibilities, he/she will attend Transition Meeting on Friday to be informed of any concerns for the weekend.
· The Case Manager may be responsible for teaching a class at ATC if designated by their supervisor. Appropriate training or curriculum will be provided as necessary.
· The Case Manager will participate in Parent Week as instructed by their supervisor.
· The Case Manager will represent the Cascade Crest Transitions program in a professional manner to parents, referral sources and the Bend community.
· The Case Manager will work certain holidays each year as designated by the Program Director to provide activities and support to students.
· The Case Manager is responsible for monitoring the facilities while on duty and informing the Operations Director when there are concerns with the structure or working of the facilities.
· The Case Manager will complete an Incident Report for any situation happening during his/her shift that did or could threaten the safety and well-being of a student or students.
· The Case Manager is responsible for scheduling weekly recreation activities for the students to ensure that an appropriate level of stimulation and structure is provided to the students.
· The Case Manager will conduct themselves in an ethical and professional manner with students at all times.
Knowledge, Skills and Experience Requirements: Position requires excellent written and verbal communication skills. Follow through and attention to detail is a prerequisite. Extensive wilderness or residential treatment experience is strongly preferred. Basic level of PC skills required.
Education Requirements: Bachelor’s degree in a related discipline and 1-2 years experience.
Required Certificates, Licenses, Registrations: Current CPR and first aid and Food Handlers certification.
Level of Supervision:
- May be responsible for orienting, training, assigning, and reviewing work of other Case Managers and Residential Coaches, acting as a designated “lead”.
- Case Manager may take on additional role of being a direct supervisor for a Residential Coach.
- Supervising role would include both written and verbal direction, weekly supervision meetings, training for Case Manager responsibilities if appropriate and timely written and verbal evaluations.